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Privacy & Cookies Policy

TULAKA MEXICO GDPR Privacy Policy

Who we are

Our website address is: https://tulakamexico.com/ TULAKA MEXICO is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide.

COOKIES POLICY:


In order to fully comply with the provisions of the Regulations of the Federal Law on Protection of Personal Data Held by Private Parties and the Guidelines of the Privacy Notice of the Ministry of Economy, as well as international legislation regarding the use of cookies , this website provides you with information regarding the policy of use and treatment of “cookies”:
“Cookies” are files that are downloaded to your device when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a device, and depending on the information they contain and the way they use it, they can recognize the visitor. “Cookies” can be shared with third parties to improve your browsing experience and deliver advertising based on your interests.

This website uses the following types of “cookies”:
Analysis: They are those that allow quantifying the number of visitors and thus perform a statistical analysis of the use that visitors make of our sites.
Techniques: They allow the visitor to access our sites with some predefined general characteristics based on a series of criteria in the visitor´s terminal.
Advertising: Are those that allow you to manage the offer of advertising spaces on the website, adapting the content of the advertisement to the content of the visited site or the use that the visitor makes of our website.

Behavioral advertising: Are those that allow the management of advertising spaces that we have included in a web page, application or platform, based on the behavior of visitors obtained through the continuous observation of their browsing habits, which allows developing a Specific profile to display specific advertisements.

Blocking / Elimination of cookies:_______________________

Privacy Policy

The visitor can allow, block or delete the cookies installed on their device by configuring the browser options they use to access our sites.

The following Privacy and Data Protection Policies, hereinafter (the “Policies” ), establish how Saul Cortes Benavides (TULAKA MEXICO), domiciled Calle Frambuesa Supermanzana 325 Manzana 79 Lote 1 Número 1 Colonia Jardines del Sur 2 cp 77536 Municipio Benito Juarez  Quintana Roo will collect, use, store, delete or process your Personal Data in strict adherence to the Federal Law on the Protection of Personal Data in Possession of Individuals of Mexico(“Law”), and other applicable provisions.

For the purposes of the foregoing, (“Personal Data”) means any information relating to an identified or identifiable natural person.

We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR.

 TULAKA MEXICO stores and transmits your Personal Data in accordance with the main standards of confidentiality and security. Remember that the security in the use of the website also depends on its correct use and retention of certain sensitive keys.

standard set out in these Policies will be used by TULAKA MEXICO, providing adequate and consistent protection for the processing of your Personal Data. In these Policies, the terms “You” and “Your” refer to any natural person who is an TULAKA MEXICO Member and/or user and to any other natural person whose Personal Data we process, and “We” and “Our” refer to TULAKA MEXICO.

Notification and Processing – ARCO Rights: Where it is not evident by the type of products you require, or by the nature of your relationship with Us, we will inform you about how your Personal Data will be processed. We will process your Personal Data only for the purposes we have informed you, for the purposes permitted by you or as permitted by applicable law. In addition, You may object to certain types of processing, as expressly permitted by applicable law and on the basis of the following:

TULAKA MEXICO, as the controller of the database, undertakes to respect the confidentiality of your Personal Data and to ensure the exercise of your Rights of Access, Rectification, Cancellation, and Opposition (“ARCO Rights”), by sending an email to hola@tulakamexico.com If necessary, we may ask you for a copy of any of your official identifications (ID, passport or other valid document identifying you).

In the event that you decide to exercise these ARCO rights and that as part of the Personal Data you have provided us with the e-mail, we would appreciate that the aforementioned communication specifically stated that circumstance by indicating the email address for which the rights of access, rectification, cancellation, and opposition are exercised.

We also inform you care that you, or your legal representative, may exercise any of the ARCO Rights, as well as revoke your consent to the processing of your Personal Data at any time. In order for your application to proceed, it is essential to complete all of the information set out below, which will be used to prove your identity, as indicated in Articles 32, 34 and 35 of the Act:

1.         Owner’sdata;

2.         Representative Information (only if applicable);

3.         Arco Rights: Indicate the right(s) you wish to exercise: Access, Rectification, Cancellation and/or Opposition. In addition, a description of the Personal Data for which the right(s) indicated above and/or any other comments that help us to better serve your right should be made; and

4.         Other necessary documentation: Please accompany the documentation you consider to support your request and help us process it appropriately. In particular, in the request for rectification of Personal Data (incorrect data, correct data and supporting document).Data Quality: We use appropriate technology and well-defined practices among our employees to process your Personal Data quickly and accurately. We will not keep your Personal Data longer than necessary, unless required by applicable law.

Security and Confidentiality: We will keep your Personal Data confidential and limit access to it to those persons who specifically need it to carry out their activities, except as permitted by applicable law. We refer to protection standards, and use reasonable administrative, technical and physical security measures to protect your Personal Data from unauthorized access, destruction, use, modification or disclosure. We require the application of industry-standard data security measures to third parties who are authorized by us to process your Personal Data on our behalf.

Data Communication: We only share your Personal Data with third parties when necessary to provide you with products or as part of the nature of your relationship with us, in connection with our efforts to reduce fraud or criminal activity, or as permitted by law.

Opening and Accessing Data: Upon your request, we will inform you about how your Personal Data is processed, as well as your rights and actions under these Policies. You may request information about the nature of Personal Data relating to You, stored or processed by TULAKA MEXICO. We will provide you with access to them in the form required by law. If any of the data is inaccurate or incomplete, You may request its modification.

Responsibility: We provide training and conduct reviews of compliance with these Policies. Employees who violate these Policies may be subject to disciplinary action, which may include dismissal. Employees are expected to report any violation of these Policies, and may do so to their superiors, the legal department, or the Privacy Office.

Enforceability: You may enforce these Policies against TULAKA MEXICO. If You have any complaints regarding our breach of these Policies and have tried, in good faith, to resolve your complaint, and we have not resolved it within a reasonable time, You may require our compliance with these Policies from the authorities. If you make a complaint to your local data protection authority and that authority believes that we have violated these Policies, we will abide by the decisions of the data protection authority, but we reserve the right to challenge or appeal such decisions. These Policies do not affect any rights You may have under applicable law, the requirements of any competent data protection regulatory authority, or any other type of agreement you may have with us.

TULAKA MEXICO reserves the right, in its sole discretion, to change, modify, add or remove portions of these Policies at any time. In such a case, TULAKA MEXICO will indicate the date of last version of the same through its publication on this website.

You hereby warrant that the Personal Data provided is true and accurate and undertakes to notify any changes or modifications thereof. Any loss or damage caused to the site or the person responsible for the website or to any third party by communicating erroneous, inaccurate or incomplete information on the registration forms shall be the sole responsibility of the user.

These Policies reinforce our commitment to protecting your Personal Data

Our Commitment

  • Your information will not be shared, rented or sold to any third party.
  • We use state-of-the-art security measures to protect your information from unauthorized users.
  • We give you the possibility to control the information that you shared with us (opt-out)

TULAKA MEXICO is committed to processing data in accordance with its responsibilities under the GDPR.

Article 5 of the GDPR requires that personal data shall be:

  1. processed lawfully, fairly and in a transparent manner in relation to individuals;
  2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
  3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  4. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  • kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
  • processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”

Notice

We will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Generally, this information is requested when you [download/subscribe] to products updates, newsletters or other online services.

  • Usage

We use your personal information for the following purposes:

  • To provide you information that will allow you to use our services
  • To automatically customize your documents with your billing information
  • To alert you of, updates, discounts or other services from TULAKA MEXICO
  • Booking confirmation.

We collect your email when you make a Reservation of services in order to send you informational communications about Itinerary, tour updates, confirmations, such as their purpose and the best use you can make of them. We also collect your email to send you our promotional offers.

We may also collect your name, language, currency, operating system, document searched and country information for a better experience with TULAKA MEXICO products/services.

When you place your Reservation/Order with us, we collect your email in order to send you confirmation of your reservetaion or payment  We also collect your phone number in order to contact you in case these emails bounce back because of a typo in your email address and if we cannot figure out what the correct email address is.

We also contact the phone number that is provided if we suspect that the cardholder’s credit card information has been compromised, i.e., used in a fraudulent way.

We also use our clients’ email in order to notify of the release of updated versions of the software, new services or promotional offers.

  • Consent

When you provide your personal information, you consent that it can be used for the above purposes and that TULAKA MEXICO is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration. When you activate your account, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page.

  • Access to your information

You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times. To review or update this information simply enter in the [SPECIFY] area or request that we send you this information. stores and transmits your Personal Data in accordance with the main standards of confidentiality and security. Remember that the security in the use of the website also depends on its correct use and retention of certain sensitive keys.

  • Security of information

We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.

  • Retention of information

We retain information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes.

  • EU and EEA Users’ Rights

If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:

You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.

  • What we do with the Information you share

Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access.

When you register to our website, you are asked to provide your contact information, including a valid email address. We use this information to send you updates about TULAKA MEXICO order confirmations and information about our services. When make a reservation from us, we ask for your credit card number and billing address. We use this information only to bill you for the services/product(s) you ordered/reserve at that time.

We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.

In very rare instances TULAKA MEXICO may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TULAKA MEXICO or the site; (b) protect and defend the rights or property of TULAKA MEXICO and its family of websites and properties; and (c) act in urgent circumstances to protect the personal safety of users of [YOUR COMPANY], its websites, or the public.

  • How to opt-out

We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.

  1. Does TULAKA MEXICO privacy policy apply to linked websites?

Our Privacy Policy applies solely to information collected on our website or through subscribers list.

The Site contains links to web sites of third parties. TULAKA MEXICO is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. TULAKA MEXICO adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering.

However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site.

TULAKA MEXICIO some times uses third-party advertising companies to serve our ads on the Site. Please review our Cookie Policy for all details. These third-party advertising companies employ cookie and 1×1 pixel. gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites but will not collect any information which can personally identify you or can be linked to you. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes.

If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network’s web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies. Click here for the NAI gateway opt-out site.

This site will also allow you to review the third-party advertising companies’ privacy policies.

  1. Changes to this policy

If we make changes to our Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email.

  1. Enforcement of policy

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If for some reason you believe TULAKA MEXICO has not adhered to these principles, please notify us and we will do our best to promptly make corrections

Questions or comments

If you have questions or comments about this privacy policy, please email us or write us at:

TULAKA MEXICO

Saul Cortes Benavides

Cancun

 Quintana Roo

hola@tulakamexico.com

For information about how to contact TULAKA MEXICO please visit our contact page.